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alo944
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No broadband for two days

I am in south London and have had no internet for two days. Message on virgin website saying engineer is on the way to fix, then time keeps moving back. Is there anything I can do? Green arrows are flashing. It's very frustrating
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ozsat
Trouble shooter
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Re: No broadband for two days

The only thing you can do is keep a note of the days without each of the services - and when back 'phone and claim compensation.

If there is a network issue outside of your house - there is nothing you can do to fix it.

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VIVID 350 Optical Fibre (350/20mb) in Area 31
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Forum Team
Forum Team
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Re: No broadband for two days

Hello alo944,

 

Sorry to learn you were experiencing a loss of broadband and I would like to welcome you to the community.

 

I have located your account to run a couple of tests and everything looks okay with your hub so if you're still experiencing a loss of connection please let me know so I can investigate this further.

 

Kind regards

Rose
Forum Team


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