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Tinu
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No TiVo or Broadband again!

For the fourth time in 7 weeks both my TiVo and broadband are not working. Plus there is a 10 minute wait to speak to someone at Virgin. Seriously considering changing providers as Virgin are become more expensive and with a very unreliable service. Any chance of actually getting a month without losing the expensive services I've already paid for?

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Tinu
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Re: No TiVo or Broadband again!

Another day, another loss of TiVo and broadband service. Was working for less than 24 hours this time. Hope you are arranging compensation for your customers who are continually having loss of service. 

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Re: No TiVo or Broadband again!

Hi there Tinu, 

 

I'm really sorry to hear that you were having issues with your TiVo® and Broadband over the weekend. 

 

I've run some testing and can see that the network outage that was affecting you on Saturday has now been cleared. Please let me know if you're still experiencing any faults. 

 

Many thanks and apologies again 

 

Huw


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