Virgin media's cable has a thin needle and our wall plug does not match with it. Virgin said in the package would of been a thing called a "Terminator Cap" which I assume us for that purpose. But that item is not in here. And phoned them up saying I need to wait till the 19th which is quiet far from now.
A terminator cap is a cap that you use when disconnecting your services, it wont help you with your problem. Virgin/NTL wall plugs havent changed in 20years, any way you can take a photo and i'll check to see if there is anything you can do