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m8tt
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No TV service

Quite upset with customer services today, Phoned them up as I have no TV service and they have determined that I need an engineer to come out, however the next available appointment is the 17th Feb.

I'm shocked and upset by how they expect me to go over a week without TV and I'm pretty sure that this is over the SLA in my contract but.. I've never been sent a copy of my contract to check.

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Re: No TV service

HI m8tt

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your TV service lately.

 

In situations like these, we know it's in our interest to get these issues resolved as soon as possible so I apologise for the delay you've experienced. 

 

We'd love to hear how the appointment goes and will be here should you need any assistance with your service moving forward.

 

Take care

Craig

 


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