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Steve57uk
On our wavelength
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No TV service (and no BB service)

Hello. I've got no service on my TiVo and my hd+ box TiVo is error preparing channel information and he box is saying LD20
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Superuser
Superuser
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Message 2 of 5
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Re: No TV service (and no BB service)

Have you checked the Service Status to see if you have an area issue?

 

Have you run the tests available from Service Status?

 

If yes to both, I suggest you call 150 or 0345 454 1111 to report your fault if you want urgent action.

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Forum Team
Forum Team
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Re: No TV service (and no BB service)

Hi Steve57uk

 

I'm so sorry to learn about the problems you've been experiencing with your TV and broadband service lately.

 

I've been able to locate your account to run some tests for you, we're not seeing any issues at the moment, has the service started working as it should again?

 

I'd love to hear how it's going your end, 

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Steve57uk
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Re: No TV service (and no BB service)

Yes, services were back on some time before 6pm.

 

Steve

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Forum Team
Forum Team
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Re: No TV service (and no BB service)

Hey Steve

 

Excellent news, thanks for such a fast response.

 

If there's anything we can help with in the future, you know where to find us.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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