I've had the same problem since Thursday 2nd July - 8 days!! I have called tech support 3 times and get the same response. It's outrageous that VM still hasn't fixed the problem. Don't know what to do.
Myself & neighbour's have now been without broadband or TV for 9 days.
Absolutely NO information received from Virgin Media other than the next-to-useless Service Status updates that keep getting bounced forward every 24 Hours.
No one at VM will take the responsibility to provide an accurate timescale....If the necessary work won't take place for a further week - tell us! at least we'll know.
As mentioned in previous posts, the need for a broadband connection to our house has become an urgent requirement and, as a consequence I've just signed a 12 month contract with BT for their fastest unlimited broadband and TV package which will be installed on Wednesday 19th. This will put an end to our nightmare.
Whilst we will be keeping our VM connection for now I will be making a close comparison between the two providers and we'll see how it goes.
Having been a VM Customer since they took over from NTL, this experience has shaken me. For a media company, the lack of information has been truly appalling. I work in a building with over 300 people and my story has become a thing of legend. People I don't know keep asking me how I and my neighbours are getting on etc. - bad publicity all round....