Hi, hope someone can help. Had Virgin Big Kahuna installed on Saturday, soon noticed there was no HD content for ITV catch-up and very little HD content on other channels except BBC. Only option is SD and the picture quality is absolutely shocking: pixels the size of rubic's cubes. I have been given a total runaround by Virgin, who told me on Saturday that the problem was that because I had just been connected, not all the services were on stream and that I should wait till Monday (today). So I called them today because nothing had changed and I was told that sometimes HD would be available, sometimes it wouldn't! I think this is appalling! I feel short changed. HD was ALWAYS available on Sky, as long as the program concerned was originally available in HD. Anyway, I was told I would be contacted within 2 hours by a manager, but was not, so called them back. This time I was told HD is NEVER available on ITV catch-up! Nobody seems to know what they are talking about. Can somebody please tell me what the situation with ITVHD in catch-up is please? And if indeed I'm never going to have it ALWAYS, whether I can get out of this contract and go back to Sky?
Nobody at Virgin has a clue about ITVHD catchup. Customer Relations called me back on Wednesday and said I SHOULD indeed be receiving lots of HD content. The guy even said he was going through the menu in his office and could see it on screen! Just don't know what to believe, all I know is there was way more HD content on ITVHD catchup on Sky. Not impressed with Virgin customer services at all.