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TownClerk
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No HD signal on Sky News and others

No HD today on Sky News and some other HD channels but OK on Sky Sports channels . Tried ringing 150 and a reboot is suggested on the recorded message.  I'll check the cables but does anyone else have a problem?  Thanks Alan

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Superuser
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Re: No HD signal on Sky News and others

Some channels missing usually points to a signal issue affecting your cable drop from the cabinet in the street . Either give 150 a call, or the Forum Team here can run diagnostics on your equipment remotely & see what action needs to be taken.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Forum Team (Retired) BenD_H
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Re: No HD signal on Sky News and others

Hi TownClerk,

 

Thank you for coming in again, it's great to see you back here Smiley Happy

 

Thanks Nodrogd for popping in here, much appreciated Smiley Happy

 

When the HD signal isn't working it's never great and I'd love to help. I have done some digging and found that there is a blanket SNR (Signal to Noise Ratio), outage occurring across both TV and broadband. I've included some information below:-

 

Outage reference:          F004491305      

Estimated review date: 13th June 2016

 

My apologies on the disruption and fingers crossed this is sorted for you sooner.

 

Ben


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