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ibbotson
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Message 1 of 9
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No Catch up or On Demand not available

My Catch up & On Demand is showing unavailable (ME101TW area) Can Virgin please advise if this is going to be out for any length of time?

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Superuser
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Message 2 of 9
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Re: No Catch up or On Demand not available

Check to see if there are any reported service issues in your area.

You can do this either using this link: http://my.virginmedia.com/faults/service-status, or the buttons in the top right of this page:

 


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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trishtrash
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Message 3 of 9
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Re: No Catch up or On Demand not available

It is a known problem in my area (when you phone to query the problem) but does not show on the service status page.

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ibbotson
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Message 4 of 9
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MRe: No Catch up or On Demand not available

I,m in area 6. May I ask your area. I did finally ring customer services and was told they would issue a "form" to get my fault sorted, but no further info to date. Also told that I would not be charged during the fault period!!! Don't give much hope on that.

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trishtrash
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Message 5 of 9
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Re: MRe: No Catch up or On Demand not available

Hi, my area is 31.  I keep being told that it is not just an area fault but because it's 'apparently' intermittent they can't put it on the service status page.

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ibbotson
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Message 6 of 9
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Re: MRe: No Catch up or On Demand not available

Have just checked service faults on my account, and note that issue is now showing up.

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ibbotson
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Message 7 of 9
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IRe: MRe: No Catch up or On Demand not available

My catch up & on demand is still unavailable at time of writing. I note service status shows it should be sorted by today. Any update?

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Forum Team
Forum Team
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Message 8 of 9
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Re: IRe: MRe: No Catch up or On Demand not available

Hi ibbotson

 

I'm so sorry for the continued issues you're experiencing with your TV service.

 

I've been able to locate your account to take a closer look at this from our end and we're not detecting any errors from our end at the moment, I hope that means things are working as they should at the moment?

 

If that's not the case, get in touch and I'll do what I can to get this escalated for you.

 

Apologies again for the inconvenience this issue is causing. 

 

Take care

Craig


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Allisam
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Message 9 of 9
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Re: No Catch up or On Demand not available

I have had no catch up or on demand for about 5 days now - I’ve run the check online and still no good I also have no dial tone ony
Phone. Help!
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