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PJW53
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No Audio with Recorded Programmes

Just purchased a new 4k smart TV & tried playing back some recorded programmes which were recorded on my Virgin Media Samsung V+Box prior to getting the new TV. 

Unfortunately I'm getting no sound from these progs now.......can anyone help with this problem ? Watching 'live' TV with the V+Box is fine......it's just the loss of audio with the recorded programmes.

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Re: No Audio with Recorded Programmes

Hi PJW53,

A warm welcome to the community Smiley Happy

I just wanted to pop by and see how things are today?  I can see you have had an engineer call round which is great to see.

I hope all is working ok now for you.  Should you need us again in the future, please don't hesitate to give us a shout.

We're here to help if you need us.

Collette Smiley Happy


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Re: No Audio with Recorded Programmes

Hi Collette,

Yes the engineer called & sorted the problem, brill.....as the hdmi modes changing unbeknown to me. However I have noted that there is still no audio on the HD channels ie: BBC1-HD,Sky Arts-HD etc etc.......any ideas for correcting this ?

Thanks

..

 

 

 

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Re: No Audio with Recorded Programmes

Hi PJW53,

 

Thank you for letting us know that the engineer was a success Smiley Happy

 

It is s shame that the BBC HD channels are suffering the same issue now, I would like to ask is this primarily only the HD channels, are you seeing this whilst viewing Catch Up or/and On Demand?

 

Many thanks for keeping in touch and all the best.

 

Ben


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Re: No Audio with Recorded Programmes

Hi Ben,

This is just affecting all of the Virginmedia HD channels viewed on the V+Box. It does not however affect the Catch Up and On Demand channels.

Is there any fix available for this as I'm no longer getting value for money ?

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Re: No Audio with Recorded Programmes

Hi PJW53,

Thanks for the update Smiley Happy

I have taken a look at your box remotely and signal wise all looks great.  Have you tried another HDMI lead to rule out a possible faulty lead?

If this hasn't worked then let me know and I can check further.  

Collette Smiley Happy


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Re: No Audio with Recorded Programmes

Yes I have changed the hdmi lead & still no audio on the HD channels ?

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Re: No Audio with Recorded Programmes

Thanks for your reply PJW53,

If you don't mind, can you try the following steps please:

Press Home > Select Option 7 - Settings > Option 4 - Change Display & Audio Settings > HDMI Audio Override

If you can let me know if this has helped restore the sound on the HD channels that would be super.  If not, we will investigate further.  

Let me know how you get on, I'm here to help.

Collette Smiley Happy


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