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JosephFutur
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New to virgin but Tivo recording Sutter - Arghhh

Hi guys,

Need help with my Tivo 1T box.
I have installed Virgin Media since June now, Tivo box HD is 1T, with about 30% full.
Each recording (litteraly eachone) or each rewind of live shows : the replay is stuttering, which is very annoying when watching a good movie.
I ran a test and shows no faults...

Please HELP!!
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Parrotperson
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Re: New to virgin but Tivo recording Sutter - Arghhh

You need to phone in and get your signal levels tested. 150 free from a virgin phone or 03454541111

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frank_gm
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Re: New to virgin but Tivo recording Sutter - Arghhh


JosephFutur wrote:
Hi guys,

Need help with my Tivo 1T box.
I have installed Virgin Media since June now, Tivo box HD is 1T, with about 30% full.
Each recording (litteraly eachone) or each rewind of live shows : the replay is stuttering, which is very annoying when watching a good movie.
I ran a test and shows no faults...

Please HELP!!

Can you describe your problem a bit more?

Does the stuttering tend to happen about the same time every hour?

Does it play properly if you rewind once the stuttering has stopped?

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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Forum Team (Retired) BenD_H
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Re: New to virgin but Tivo recording Sutter - Arghhh

Hi JosephFutur,

 

Thank you for coming in and posting in the Community Smiley Happy

 

I am sorry to read about the stuttering on the TV services. I have been looking into the account and I can see that one of the tuner's signal levels aren't working as they should be. If you were watching a show on that tuner, you expect to see what you're seeing.

 

I would like to offer to send and engineer out to help adjust some of these levels and bring the service back to normal. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Keep in touch.

Ben


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JosephFutur
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Re: New to virgin but Tivo recording Sutter - Arghhh

Thanks will check my inbox now
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