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historytom
Joining in
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New to VM but I want to leave!

I am a new customer but I would like to know how do I downgrade my package? I want to keep my VIVID 200 broadband (the only part of the Big Kahuna Bundle that I am happy with) but I feel Ihave been mislead by the blurb around Tivo and the availability of channels, On Demand and Catch Up and I want to return to Sky for my TV requirements.   I don't use a landline phone.  I've only been with VM for a few days but I'm not impressed with Tivo or the overall service I have received. How long is my "change my mind" period? How much would it cost to just receive VIVID 200 broadband?

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Superuser
Superuser
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Message 2 of 4
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Re: New to VM but I want to leave!

There is a 14 day money back guarantee.

You would not be able to remove the landline and TV to become a broadband only customer without paying penalty fees if you are outwith that period.

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sjp123
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Message 3 of 4
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Re: New to VM but I want to leave!

leaving the channel availability to one side - though I did think the Big Kahuna package came with pretty much all the non premium channels - so much for me leaving it to one side Smiley Happy

TiVo does have a bit of a learning curve compared to Sky+. If there's anything specific we can help you out with, please shout.

 

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sjp123
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Message 4 of 4
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Re: New to VM but I want to leave!

oops, too late - just spotted your other post

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