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sandman112
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New tivo, no remote in box

I've received a replacement tivo box, just installing now, however there was no new remote in the box. Would it be possible to get a replacement remote, my existing one is not working well and buttons are almost impossible to read now
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jonathanlouis
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Re: New tivo, no remote in box

sandman 112 thats no problem 150 can send 1 out or wait for team on here to get in touch with you and they can send 1 out to you im surprised they never gave you 1 in box appaling jonni
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jonathanlouis
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Re: New tivo, no remote in box

sandman 112 thats no problem 150 can send 1 out or wait for team on here to get in touch with you and they can send 1 out to you im surprised they never gave you 1 in box appaling jonni
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Forum Team (Retired) BenD_H
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Re: New tivo, no remote in box

Howdy Sandman112,

 

Thank you for your message, it's great to know you've had a replacement TiVo and had some help from another member, thanks Jonathanlouis.

 

You can request a remote control from our Online Web Chat or by letting us know, we can arrange one to be mailed out to you Smiley Happy

 

Keep in touch.

Ben


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kray
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Re: New tivo, no remote in box

yer the same happened to me to so ill be calling them too maby someone should look into this.
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Forum Team
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Re: New tivo, no remote in box

Hi kray, 

 

Thanks for your post and apologies to hear you've been sent a new TiVo® box without a remote control. 

 

Were you upgrading to the TiVo® box or was it sent as a replacement for a fault one. If the latter then a new remote wouldn't have been automatically included. 

 

Since posting have you spoken to the team? If not, give them a call as soon as you can so we can arrange for a remote to be sent out via post asap.

 

We're here if you have any further questions. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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sheriffj
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Re: New tivo, no remote in box

I've also had the same thing happen to me, 1 replacement box, and 1 totally new replacing an old v+ box
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