2 weeks ago
Tried to ring but can’t get through to speak to anyone no matter which option I use, I need a new remote as buttons on forward, back, pause and play not working. Please can someone help. Many thanks in anticipation
select the tv faults option, let it run any tests it wants, eventually a human will answer
Thanks for your kind reply, tried the faults option, no human, just cut off when advised tests had been run and no faults found
Thanks for posting!
I'm sorry to hear you're having trouble with your remote control.
You'll need to persist in calling through to our team to get a replacement remote control. If you continue to experience issues getting though let me know and I'll see what I can do to help.
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Thanks for your reply, I have been very persistent just can’t speak to a human, tried every option, go through the motions but no human voice, need help please
No problem, I'll see what I can do to help.
I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.