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Babsnsarah
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New install NO network C219

New install today at 10am.
Engineer was unhelpfull. Just said networking issues everywhere. Just wait to the green lights go out... that was over 6hrs ago.
Everything's connected. Code C219.
What's going on???
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Forum Team
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Re: New install NO network C219

Hi there Babsnsarah,

Welcome to the community and thanks for posting.

Sorry to read you are having an issue with the installation of the TV service.

Are you still having this error message? If so, make sure that the TV box is connected to your home network either via Ethernet or through wireless. 

Once this has been connected, you should get the Installing Software screen.

Check this and let us know how you get on

Sam


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