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Moz
On our wavelength
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Message 1 of 11
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New customers are already getting the new Tivo V6

Why aren't existing customers even being a chance to upgrade yet?

 

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Superuser
Superuser
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Message 2 of 11
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Re: New customers are already getting the new Tivo V6

... because the product is being soft-launched and is not officially available yet?

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UNKNOWN
Fibre optic
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Message 3 of 11
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Re: New customers are already getting the new Tivo V6

Lets hope customer services are more proactive to faults and customer complaints, at least for a while, especially those faults carried forward into 20.5.8. By their own admission the tv platform has been "neglected" for many years lets hope they don't continue along the same lines. I'm hearing the old problem with slow boxes, should be resolved for the rest of the customers by around the end of the year, at no extra cost. WINK WINK!!!

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fergiet
Superfast
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Message 4 of 11
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Re: New customers are already getting the new Tivo V6


Ernie_C wrote:

... because the product is being soft-launched and is not officially available yet?


 

Tivo engineer here last week. Heard him on the phone to base asking which power packs were for the V6 Box ? Later mentioned that he was fitting one that afternoon !

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deans6571
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Message 5 of 11
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Re: New customers are already getting the new Tivo V6

...not much point upgrading as we'll lose all our existing recordings!!

Smiley Very Happy

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Twitter : @deans6571 / Xbox Live : Deans F
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Moz
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Message 6 of 11
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Re: New customers are already getting the new Tivo V6


Ernie_C wrote:

... because the product is being soft-launched and is not officially available yet?


Would have been nice if existing loyal customers had been given the option of "soft launching" replacing their old Tivo's.

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geoff1962
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Message 7 of 11
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Re: New customers are already getting the new Tivo V6

So what was the point of signing up for details of the new box . Not heard anything yet and they are giving them to new customers.
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Moz
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Message 8 of 11
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Re: New customers are already getting the new Tivo V6


geoff1962 wrote:
So what was the point of signing up for details of the new box . Not heard anything yet and they are giving them to new customers.

This.

Didn't even get any acknowledgement when I signed up.

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norskyorkie
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Message 9 of 11
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Re: New customers are already getting the new Tivo V6

They've already got us on a contract so can ignore us, as usual, until it's time to renewal, then charge us extra to upgrade.

 

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fergiet
Superfast
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Message 10 of 11
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Re: New customers are already getting the new Tivo V6

According to Pocketlint and T3 tech sites it will be launched on Nov 30th.

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