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sandavered
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New customer TiVo box crashing constantly

My brand new TiVo box fitted yesterday keeps turning off & trying to start up but rarely restarts. I've rang virgin & they say it's because the cable to my house isn't right but I had a 1tb TiVo box last year with no issues before I moved to sky. Previous posts suggest the fault is with the TiVo box. How do I get virgin to change my box urgently?
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Superuser
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Re: New customer TiVo box crashing constantly

I presume you accepted Virgin Media's offer to have an engineer visit to investigate further?

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sandavered
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Message 3 of 7
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Re: New customer TiVo box crashing constantly

Of course. I want my virgin media working correctly as soon as possible. We have previously been virgin media customers & always received an excellent service. I'm hoping this matter will be resolved very shortly but in the meantime I'm obviously not impressed that my new system is not operational
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Superuser
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Message 4 of 7
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Re: New customer TiVo box crashing constantly

Was this a QuickStart or engineer install?

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sandavered
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Re: New customer TiVo box crashing constantly

Engineer
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Forum Team
Forum Team
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Message 6 of 7
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Re: New customer TiVo box crashing constantly

Hi sandavered,

 

Welcome to the Community!

 

Sorry to hear you've had trouble with your TiVo®.

 

I've checked out your account and I can see you have a cable repull booked in. Let us know how it goes and give me a shout if you need anything.

 

All the best Smiley Very Happy

 

Josh

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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sandavered
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Message 7 of 7
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Re: New customer TiVo box crashing constantly

I've had to have a new TiVo box - that was the problem. We are having the new cable sorted next month
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