New customer TV/Phone/Broadband - 2 faults already
So new customer provided with a self-start kit due to previous property owners had Virgin.
Kit eventually arrived and broadband works generally ok, but not overly stable and peak time speed degradation.
Phone does not work at all, tried the CS line and was told no fault found it must be my brand new phone as its never worked (it's new so it's never been plugged in anywhere else!!)
TV , where do I begin... the TiVo box is slow slow moving between menu options or responding to button presses on the remote, really thinking of cancelling within my 14 day window and ordering Sky...
2nd issue there is a noticeable clicking noise from what I assume to be the TiVo hard drive unless you make a mental note to put the box in standby, it's really distractig and not 'right'.
Final issue is the house has two white boxes where the coax terminates, 1 in the living room and 1 in my office, i'd like the Broadband router in the office and the TV in the Living Room, should I just be able to move the route up to the office?
CS said no and I'd have to have multi room, which is clearly wrong as 1 TV package is fine, it's the broadband I want to relocate to an existing connection.
Poor delivery experience - 2 weeks from ordering.
Poor CS experience - wrong or useless answers, and the problems still remain.
Poor user experience - the TiVo service just feels clunky and I can't find a way for the broadband router to respond to external pings.
Re: New customer TV/Phone/Broadband - 2 faults already
Today I cancelled Tivo and went back to Sky. I spoke to a very nice gentleman at customer service who explained that the last software update was a total disaster and has affected boxes nationwide, however there is a fix due out very soon, in his own words "will make the box lightening fast!
Tivo has never cut it for me, the box it's self is very clunky and as for any OD services, YouTube, red button and Netflix forget it!
My box is very very very slow, noisy and very unresponsive