Didn't work unfortunately. Phoned CS who did some tests then told me I need to phone back at 8am and ask to speak to the second line broadband team.
I can't believe how crap an experience moving house with Virgin Media has been. Everything has been broken or wrong. Broadband didn't work, Phone number wasn't transferred, TV didn't work, 1st Bill is for the wrong amount (overcharge).
Broadband got fixed pretty quick, No TV for nearly 2 weeks and on demand, catch up and apps still don't work. Phone number still isn't right and to top it all off I just received a bill which is much higher than the contract I was sold. Unbelievable
Thanks for your post and apologies for the time it''s taken for us to read your post. We're running a little behind on the boards and only now reaching your thread
How have things been since you posted?
If you are still having the same issue, pop back and let us know so we can investigate this for you.
With regards to your first bill being a little higher than normal, this is usually the case. You get charged for the services you've had plus 1 month in advance. After the first bill is paid it goes back to the agreed amount
If you have any further questions, just let us know.
Kath_F Forum Team
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