Very slow, I tried to watch last night, and it's dreadful!. I'm out of contract in March and cannot wait to ditch TiVo, it's slow, laggy and generally poor. Virgin really need to up their game with TiVo, especially with ongoing price rises.
I'm sorry to hear that you're having trouble with the new app. I'll be happy to help check this out for you.
I have carried out some checks and currently there is some high demand on the network you are connected to. This has already been escalated to our network engineering teams to work on. It can take some times to make the necessary improvements to alleviate the high demand issues.
This is something that will affect all apps used via the TiVo® until the high demand issue are resolved. Looking at the ticket raised relating to this we're due an update by the end of tomorrow, if things haven't improved by then, don't hesitate to give me a shout and request an update. The reference number for this is F003377876.
I hope things improve for you soon. We're here to help if you need us.
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My sentiments exactly....tried it tonight. Takes ages to load, mystery how you activate playlists, unable to return to main menu once a video has ended. Would rather Virgin remove all the garbage from TiVo and concentrate on general performance and a reduction in price increases
Wow - another comment I could have written! The amount of times I have complained of slow TiVo and they response as if it's the first time they've heard of it. All the apps on TiVo are useless - including iPlayer. Miles better on a mobile device which shouldn't be the case
I'm really sorry to hear that you're experiencing some lag when watching the new Vevo app, I've done some tests no your connection and can see that the network is quite busy, so I've passed this over to networks to investigate.
They have provided me with the reference F004157334, initially this has been given a review date of 19/01/2016 - however this is likely to change once the network team have been able to assess exactly how much work will be needed in the area.
Once you've logged in then go to http://www.vevo.com/activate - now load up the app on your TiVo®. On your remote control use the left arrow key and you'll see a menu pop up from the left of the screen, scroll down to settings, and click on OK.
You'll now get a page load where you'll see something that says Activate device. When you select this, you'll be presented with a code.
The new Vevo app works fine for me without any activation etc. However I can't search. I've tried using the arrow keys and tried using the numeric keys like a phone pad but still nothing. How should it work?
<solved> Closed app and when launched again it worked. Doh!
Paying NTL since '96 TV XL, Tivo, V+ HD, 30Mb b/band, Phone XL, VirginMobile PAYG