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TheUKCrazyhorse
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Message 1 of 17
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New Tivo Setup Problem

Hi - hoping someone might be able to help here.

 

Just got my new Tivo box through today and can't seem to get it to activate. Get to the 'Welcome' page and its not wanting to get past the 'Preparing' part. All I seem to be getting is a message that says 'Connection unsuccessful - restart & call if this happens again', followed by 'Preparing - (check cables before restarting)'.

 

I've pulled the whole thing apart a few times and almost got it to activate once - it got past the initial 'Preparing' part, but hung on the 'Connecting' part, then failed. Everything is connected fine and the card is in properly.

 

I called support and the girl on the other end said she couldn't see any issues with my connection, but she sent a signal or something. She called back an hour later to see if things were any better, but nothing had changed. Now I'm supposed to wait for a call in the next 24-hours to organize an engineer visit, which is going to be next week now (as its the weekend).

 

Am I missing something obvious here? Is there something I can else I can try? 

 

Here what I've tried so far:

-reboot (multiple times).

-removing the splitter and plugging the cable from the wall directly into the Tivo box.

-booting with no cable\card in, then plugging it all in.

 

The only lights I have on it are the power and the heartbeat, which is flashing.

 

Help! (please!)

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jb66
Alessandro Volta
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Message 2 of 17
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Re: New Tivo Setup Problem

It won't activate if the heart is flashing. It means your tivo has no Internet connection
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TheUKCrazyhorse
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Message 3 of 17
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Re: New Tivo Setup Problem

Thanks for replying. My internet connection was upgraded today to 152mb and it seems OK (I'm using it to reply to this message).

 

If the box isn't picking up the net connection, does this mean its goosed?

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jb66
Alessandro Volta
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Message 4 of 17
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Re: New Tivo Setup Problem



The fact that the tivo took a software installation proves the card is paired up and active.

Do you know what your upstream power level is on the hub?

Do you have an attenuator on the tivo?
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TheUKCrazyhorse
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Message 5 of 17
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Re: New Tivo Setup Problem

Yep, there is an attenuator on the box (old box had one, so I attached it to the new Tivo box).

 

Sorry if this is a daft question - but how do I check the upstream power level?

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jb66
Alessandro Volta
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Message 6 of 17
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Re: New Tivo Setup Problem

What colour is the attenuator?
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jb66
Alessandro Volta
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Message 7 of 17
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Re: New Tivo Setup Problem

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TheUKCrazyhorse
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Message 8 of 17
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Re: New Tivo Setup Problem

The attenuator is a sort of dark pink colour (magenta?) - it says 6db on it, if that helps.

 

Using the link you gave me, the upstream levels are showing: US1 - 41.00, US2 - N/A, US3 - N/A, US4 - 40.75.

 

Hope this helps.

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jb66
Alessandro Volta
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Message 9 of 17
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Re: New Tivo Setup Problem

Pretty weird it's not working.

The older silver or white ones can stop tivos locking on but the purplish ones are ok.

Sorry I couldn't help
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TheUKCrazyhorse
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Message 10 of 17
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Re: New Tivo Setup Problem

No worries - thanks anyway. Giving up for tonight - hoping that it'll sort itself overnight (wishful thinking).

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