I'm very sorry to learn about the problems you're experiencing with your TV service lately, I've been able to locate your account and run some tests on the set top box from our end for you.
We're seeing some issues from our end and I'd like to arrange for a member of the team to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Look forward to hearing from you
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