Menu
Reply
  • 13
  • 0
  • 0
Kanedx
Joining in
126 Views
Message 1 of 3
Flag for a moderator

New TiVo, problems straight away

Got a new TiVo box installed on Saturday as the other one was broke but this one seems to be broke too, all weekend it has been resetting itself every 20 mins or so, any ideas?
0 Kudos
Reply
  • 1.2K
  • 34
  • 68
jonathanlouis
Knows their stuff
75 Views
Message 2 of 3
Flag for a moderator

Re: New TiVo, problems straight away

kanedx the forum team will be in contact with you about this it could be issues fault with tivo any lights stuck on box or struggling to reboot any warnings on tv screen or messages forum team will contact you about the test many thanks jonni
0 Kudos
Reply
  • 13.73K
  • 564
  • 964
Forum Team
Forum Team
50 Views
Message 3 of 3
Flag for a moderator

Re: New TiVo, problems straight away

Hi Kanedx

 

I'm very sorry to learn about the problems you're experiencing with your TV service lately, I've been able to locate your account and run some tests on the set top box from our end for you.

 

We're seeing some issues from our end and I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply