Menu
Reply
  • 2
  • 0
  • 0
vallarta
Joining in
114 Views
Message 1 of 3
Flag for a moderator

New TiVo installation still not working after a week

I had virgin media set up on September 18th - the TiVo wasn't working when the engineer set it up. It gets stuck on a screen that says installing software - it gets through the "preparing" phase then hangs at "connecting" for about 15 minutes before saying "service not found"

The engineer said to keep hitting retry when this happened and it would eventually work, but over a week later and I still have nothing. How can this be resolved?
0 Kudos
  • 8.64K
  • 584
  • 1.71K
Superuser
Superuser
110 Views
Message 2 of 3
Flag for a moderator

Re: New TiVo installation still not working after a week

Firstly the engineer should not have left without the box working, phone 150 and get an engineer booked






0 Kudos
  • 7.25K
  • 281
  • 547
Forum Team
Forum Team
73 Views
Message 3 of 3
Flag for a moderator

Re: New TiVo installation still not working after a week

Hi and welcome to the community vallarta Smiley Happy

 

I'm sorry to hear that you're service wasn't working on the day of installation, this isn't good to hear.

 

I just wanted to pop by and see how things are today?  Is all working ok now for you? 

 

If you need anything, just give me a shout.  I'm here to help if you need me.

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos