Just had a tech out today to install my broadband and TiVo for the first time. Broadband and phone are working fine, TiVo can't install software. It gets to "preparing" on installing software screen before giving a connection unsuccessful error. Everything is plugged in correctly and according to the site there are no service faults in the area. Any ideas?
Thanks for coming by and posting your comment on the TiVo.
I'm very sorry that there's been a bit of a hiccup on the install software. I've been looking into the TiVo and can see that it's in use, can you tell me if this is something that is still happening there in the home?