I've just received a TiVo box & the supplied cable for the TV isn't long enough as the hub is about 15m cable length from the proposed box position. How & where can I get a longer cable? I am capable of installing the cable once I have sourced it
Our Quickstart team will be able to confirm if there will be any cost, if you give them a call our team there can advise you. Their contact number will be in the paperwork that came with the equipment when it was delivered to you. In case you don't have it handy here’s the number: 0800 953 9500.
Generally it's ideal to have the cabling easily accessible in case there's any fault somewhere down the line, they will do the tidiest job possible to make sure it's all discreet and not loose cabling.
If longer cabling is required then the signal will need to be adjusted also so it doesn't impact the service to yourself or other customers in the nearby area. Give our team a call and let us know how you get on. We're here to help if you need us.
All the best.
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