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Dal
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New Remote Required

How do I speak to a member of staff at Virgin to order a new remote for my TIvo

 

I have rang 150 and gone to the fault options but I am only getting a option to run a test on my services.  How can I speak to a operator

 

 

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Superuser
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Re: New Remote Required

Just ignore the request and wait to be connected. It should happen.

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Superuser 2016/17
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Superuser
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Re: New Remote Required


Dal wrote:

How do I speak to a member of staff at Virgin to order a new remote for my TIvo

 

I have rang 150 and gone to the fault options but I am only getting a option to run a test on my services.  How can I speak to a operator

 


I'm not sure why it is blocking you that way, but one way around it would be to get another department to transfer your call through to faults, bypassing the test message that is blocking you currently. If you ring 150, go with option 4 -> option 5 (between 8AM to 8PM.) Explain the problem and ask them to put you through to faults. I do that when encountering access issues with the direct menu options.

 

Edit: Howard put forward a good suggestion too (posted faster)

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