Just ignore the request and wait to be connected. It should happen.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
How do I speak to a member of staff at Virgin to order a new remote for my TIvo
I have rang 150 and gone to the fault options but I am only getting a option to run a test on my services. How can I speak to a operator
I'm not sure why it is blocking you that way, but one way around it would be to get another department to transfer your call through to faults, bypassing the test message that is blocking you currently. If you ring 150, go with option 4 -> option 5 (between 8AM to 8PM.) Explain the problem and ask them to put you through to faults. I do that when encountering access issues with the direct menu options.
Edit: Howard put forward a good suggestion too (posted faster)
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