Menu
Reply
  • 3
  • 0
  • 0
dvmwj
Joining in
134 Views
Message 1 of 7
Flag for a moderator

New Customer - TiVo HDD Crunching

Hi,

New customer as of yesterday and immediately I can hear the HDD inside the TiVo box crunching away. I've seen other posts about trying to dampen the box, and I've tried a couple of things, but it doesn't make any difference.

When I lift the box up I can feel the vibration on the left side and the noise is still very audible.

Can the problem be logged here, or will I need to call 150?

Cheers.

Mark.

0 Kudos
  • 1.62K
  • 163
  • 288
Parrotperson
Super solver
127 Views
Message 2 of 7
Flag for a moderator

Re: New Customer - TiVo HDD Crunching

Best call in. It'll be quicker. 

0 Kudos
  • 7.22K
  • 280
  • 546
Forum Team
Forum Team
87 Views
Message 3 of 7
Flag for a moderator

Re: New Customer - TiVo HDD Crunching

Hi dvmwj,

 

A warm welcome to the forums Smiley Happy

 

I'm sorry to hear that you're TiVo® box was running on the noisy side.  I can see you have had an engineer call round to fix this.  How are things looking today?

 

I'm here to help so let me know how you're getting on.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 3
  • 0
  • 0
dvmwj
Joining in
78 Views
Message 4 of 7
Flag for a moderator

Re: New Customer - TiVo HDD Crunching

Hi Collette and thanks for checking in.

The box was replaced, and initially (about an hour) the replacement was quiet, but it's just as noisy. I don't want to have the hassle of repeated calls & visits, but what's the alternative?

Hopefully Virgin are feeding back to manufacturers so it can be resolved?

Regards,

Mark.

0 Kudos
  • 7.22K
  • 280
  • 546
Forum Team
Forum Team
73 Views
Message 5 of 7
Flag for a moderator

Re: New Customer - TiVo HDD Crunching

Hi Mark,

 

Thanks for the update and I'm sorry to hear that it's gone back to being quite noisy for you.  

 

Would you say it's audible above normal viewing volume levels?

 

If so, keep me posted I will get this checked out for you.  We certainly don't want to have repeated visits either as I know this can be time consuming for you.

 

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 3
  • 0
  • 0
dvmwj
Joining in
69 Views
Message 6 of 7
Flag for a moderator

Re: New Customer - TiVo HDD Crunching

Hi - yes, it's definitely on par with normal viewing volume.

Cheers,

Mark.

0 Kudos
  • 7.22K
  • 280
  • 546
Forum Team
Forum Team
35 Views
Message 7 of 7
Flag for a moderator

Re: New Customer - TiVo HDD Crunching

Thanks for your reply Mark Smiley Happy

 

I can see you've had an engineer out since, I just wanted to pop by and see how things are today?

 

If you're still having any issues, let me know.  

 

All the best.

 

Collette. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos