I keep getting the onscreen message "your TiVo box is disconnected from the virgin media network" I visited the TiVo help pages and followed the advice to check network settings. This gives me message "network cable unplugged" I have checked the Ethernet cable but got the same message I swapped the cable and still the same result Advice please
It seems the TiVo® is connected to the network but still showing offline at your end. I'd like to send a technician to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
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I have located your account and I can see there is a known fault which may be causing this issue however I have sent some signals to the boxes so if you could reboot them by the mains and let me know if there's any improvement please.