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Graham160
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Network connection fault

I keep getting the onscreen message "your TiVo box is disconnected from the virgin media network" I visited the TiVo help pages and followed the advice to check network settings. This gives me message "network cable unplugged" I have checked the Ethernet cable but got the same message I swapped the cable and still the same result Advice please
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hippyclone
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Re: Network connection fault

I had something similar following an outage, "network cable not connected" despite it definitely being connected, and I could even ping the darned thing from my PC.

I worked out that the problem wasn't the RJ45 cable but (AFAICT) its own network connection through the coax back to VM.

A restart resolved that for me. Might be worth a try -

Home -> Help & Settings -> Clear or Reset TiVo Box -> Restart the TiVo

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hippyclone
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Re: Network connection fault

I had something similar following an outage, "network cable not connected" despite it definitely being connected, and I could even ping the darned thing from my PC.

I worked out that the problem wasn't the RJ45 cable but (AFAICT) its own network connection through the coax back to VM.

A restart resolved that for me. Might be worth a try -

Home -> Help & Settings -> Clear or Reset TiVo Box -> Restart the TiVo

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Graham160
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Re: Network connection fault

Thanks. I tried that, but unfortunately it makes no difference. Could it be a technical fault with the TiVo box itself?

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Forum Team
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Re: Network connection fault

Hi Graham160,

 

Thanks for posting.

 

I've run a diagnostic on your TiVo® and I can see the box is currently online. Are you still having trouble with this?

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Graham160
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Re: Network connection fault

Hi Josh

thank you for responding.

The problem is unchanged. I have just run a connection test and get the message: "there is a problem with the network. The Ethernet cable is unplugged. (N27)"

image.jpegimage.jpegimage.jpegimage.jpgimage.jpg

but the cable is connected.

 

Thanks for any advice

graham

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Re: Network connection fault

Hi Graham,

 

Thanks for the update!

 

It seems the TiVo® is connected to the network but still showing offline at your end. I'd like to send a technician to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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MrJones16
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Re: Network connection fault - NETWORK AVAILABILITY (C130)

Hi,

 

This seems to be a common issue

I have exactly the same issue - NETWORK AVAILABILITY (C130)

Message states "There is a problem with the network. The Ethernet cable is unplugged (N27)

All cables are connected there is no problem with the virgin Internet

Can you provide an answer to this problem - There seems to be a number of people with the same issue??????????

The box now shows for each programme "to be announced"

Can you contact me to sort out this issue

Regards

Martyn

 

 

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Re: Network connection fault - NETWORK AVAILABILITY (C130)

Hello Martyn,

 

Welcome to the community.

 

I have located your account and I can see there is a known fault which may be causing this issue however I have sent some signals to the boxes so if you could reboot them by the mains and let me know if there's any improvement please.

 

Speak to you soon

Rose
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