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spac3cow6oy
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Network Availability (Error C133)

Hello. Since upgrading to the new V6 box I have been getting the C133 error code and have been unable to access On Demand, Catch Up, Search & Discover or Apps & Games. Apparently this code means I am not connected to the Virgin Media Service, however when I go to Network Connection it says I am connected and no problems are detected. What exactly is going on and how do I fix this? At the moment I feel I'm paying for services I'm not getting. 

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Re: Network Availability (Error C133)

Hi spac3cow6oy,

Thanks for your post and apologises to hear you were having an issue with this since getting your V6 box installed. 

 

Are you still getting this error message? 

If not, make sure the V6 box is connected to the Home Network via an ethernet cable. If you've already connected one, reboot the box to ensure the connection has been made successfully. 

 

If you need to connect the box via wireless then you can do this by following these options: Home on the TiVo® remote > Select Help & Settings > Settings > Network > Change Network Settings > Other Options > Connect to WiFi

 

Once the connection is successfully made, the catch up content should come on. If it doesn't come back and let us know. 

 

Speak soon, 

Kath_F
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foxleybob
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Re: Network Availability (Error C133)

Hello.

I've been getting the error cade C133 too.

Have had the V6 box from new contract started a couple of months ago.

I've re-booted etc and the Ethernet cables are securely connected.

So what is wrong please?

 

Regards

Bob

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paul0363
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Re: Network Availability (Error C133)

This is currently on the service status page (I'm in area 10)

C133.PNG

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Re: Network Availability (Error C133)

Hi foxleybob,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with your V6 box.

 

I've run diagnostics on your box and it appears to be connecting to the network without issue at the moment. How has it been since posting?

 

Speak soon

 

Josh


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foxleybob
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Re: Network Availability (Error C133)

Thanks for your reply Josh.

It's back working OK now.

I'd like to know what the trouble was though?

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Re: Network Availability (Error C133)

Hi foxleybob,

 

Thanks for getting back to me! 

 

I'm glad to hear it's working okay now. The error C133 is usually caused when the box is unable to connect to the network. There are a number of different fault types that can cause this so it's difficult to say exactly why it happened.

 

I've checked out the box on this end and everything is looking healthy so there's nothing to worry about.

 

Keep an eye on the box for now and let us know if you get any more trouble with it.

 

All the best

 

Josh


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foxleybob
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Re: Network Availability (Error C133)

Will do.

Many thanks for explaining it Josh.Smiley Happy

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