I wondered if someone can help me. I am getting a Network Error (C130) and have gone through all of the usual protocols to try to solve the problem i..e hard & soft restarts, attempting a manual connection to the Virgin Media Service, Running a diagnostic from this website etc etc. The diagnostic tells me that results are 'inconclusive', and attempting a manual connection just tells me a cable is not connected. This is incorrect. I have only had this tivo box for around 10 days after an Engineer was called out to inspect problems with my last box. I am therefore understandably annoyed that i am already experiencing problems - I am estimating that I have nearly a week of no service, no catch up service, no ability to record. I would appreciate if someone could respond ASAP and probably book me an Engineer. I dont want to have to have ring India again if possible!