Welcome to the community, I'm really sorry to learn about the problem you're experiencing with your Netflix service at the moment.
To confirm, are you experiencing this issue with the Netflix application on your TiVo box? If so then I'd like to take a closer look at this from our end for you, unfortunately though I've not been able to locate your account using your forum information.
So that I can take a look, could you respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.