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Why does Netflix freeze on my TiVo box. Can happen 2 or 3 times during a film. Ruins our viewing. Terrible service from virgin.

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Forum Team (Retired) BenD_H
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Re: Netflix

Hi Johnstainthorpe Smiley Happy


Welcome to the Community and thank you for posting for the first time Smiley Happy


I'm very sorry to learn about the Netflix, I would like to help and have taken a look into the services in the home. I have found that your TV and broadband services are undergoing some downstream power level issues and would need an engineer, as no outage seem to be related to your address.


I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.


Keep in touch.




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