Hi there, My Netflix constantly stops at 25% then I come out the episode or film for 2 minutes and then it will play for another 10/15 minutes then back to 25% this is so annoying and this is a subscription I pay for it does not happen on any other device just through my TiVo box and help would be great because I am thinking of cancelling because it is not enjoyable at all. Cheers
Welcome to the community and thanks for dropping by
I'm sorry to hear you have had difficulties playing Netflix via your TiVo® box. I have checked you account and everything looks great our end. We are aware of the issues mentioned above and are working with the TiVo® app developers for a resolution to this.
I can see from our system that your TiVo® box has not been rebooted for a few weeks. If you could try that and then see if the Netflix service plays without buffering, this may help. Please let me know if this helps.
I have passed your details to the team who are looking at this particular issue. We are continuing to work on this and will keep all customers updated as soon as we have a fix in place for this.
If there's anything you need from us, please let me know, I'll be happy to help out