Hi, for the last couple of months, we've not been able to sign into Netflix on our TiVo box. The error message reads "We're unable to process your request. Please try again later" We have tried rebooting the box and reconnecting to Virgin Media service via the settings but it still doesn't work. Its not an issue with Netflix as we can use it on our other devices
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong :-) If you do like my answer please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Thanks for the link. Unfortunately the menu options shown in the link don't appear on my box when I follow them. System info is the last one that is shown on that list. The four options after that are then System Info (again), Media Access Key, Copyrights and Trademarks and Diagnostics. It doesn't have the Netflix Account Information option shown via that link.