This has started for me this week. I've never had it before and have never logged out of Netflix to avoid it either.
The only thing I can think of is that I set a Netflix programme as a reminder two days ago and it started after that. Hopefully this is some help in tracking down the problem.
I find that switching the box on and off isn't enough and I can't see the screen well enough to log out of Netflix so it looks like I will be rebooting!
I was called on my mobile yesterday by someone from Virgin. We agreed he would call me this morning at 10am to resolve the problem. But I got no call. And the number he called me from does not accept incoming calls....
3 weeks ago
Well, eventually Virgin sent two engineers. They replaced the Tivo box and now all is working as hoped!
2 weeks ago
We’ve been getting this for last couple of weeks on our v6 box (after the previous few weeks suffering the dreaded 25% buffering issue lots).
If this has been happening since November why is is not fixed ? Resetting the box is not a fix, it’s a workaround, and shouldn’t have to be relied on
Since last week I have been experiencing the pop up Netflix screen up to 5 times daiy on my v6 box tv.
Clears by pressing back or my shows button.
It is getting a bit annoying though.
I see the Forum team have said they are working on a fix but that was last November.
When is a fix going to be effected?
Hitting “ok” seems to work to clear it.
Not sure what’ll happen if it occurs when recording though........
not impressed if theyve known about this for 3-4 months
Any official response lately to anyone’s?
Thanks for posting on the community.
Yes this is a known issue at the moment that our engineers are working to resolve but until then resetting your V6 by the mains should remove the pop ups.
New around here? To find out more about the Community check out our Getting Started guide