Have still got this problem. Over Christmas Netflix was also only loading to 24% and getting stuck there. Yesterday Netflix was breaking through again initially with just video over TV channel sound but later in the evening with a film playing with soundtrack. Please can you give an update on the progress of the fix as this problem is a real pain.
I think the issue has been explained clearly by lots of people already, I've added my own post today, a few hours ago. I can see other people have reported the same problem since then. There is clearly a wider issue here. What is Virgin doing about this? Rose_B from the Forum Team advised she would look into this on 1st December - now, nearly 6 weeks later, there has been no chance. Does anybody at Virgin have a clue about this? An honest answer is much better than no answer, or just stringing us all along with guff!
We're now getting this issue too! 😡 Been happening over the last week and now way to temporarily stop it is to reboot the box. Surely there has to be something going on at virgin's end and not a problem with everybody's boxes suddenly going faulty?