I have the same problem, it's happened whilst listening to the radio, watching catch up tv and BBC1, the last time i just couldn't clear it from screen so had to switch off the V6 box altogether, it is annoying, frustrating and inconvenient. I was given a fix over the phone but it obviously hasn't worked, I've now been told it could take up to a week to fix!!!!
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Netflix plays on screen, but with the sound of the programme I was watching. Doesn’t seem to budge, sometimes even rebooting my box does not work. There is clearly a fault with Netflix on virgin as this has happened 3 times in a week for us no.
In response to you request for info on this problem, it occurred for the first time for me on 7/12/17. My problem started when the V6 box suddenly switched to display the Netflix "Who's watching Netflix" screen several times over a one hour period. Later in the evening this changed to switching to show Netflix ads; on all occasions it leaves the sound for either live TV or playback of recordings, playing in the background. Initially the problem was corrected by using the remote to switch back to TV or My Shows. However yesterday the problem became so persistent that the V6 box would not respond to any button selections on the remote. The only solution was to turn the V6 box off and then let it reboot, this resolved the problem yesterday but I am not confident that this is the final appearance of this problem.