As with other users I have been having problems loading & viewing Netflix programmes for at least last 10 weeks. 150 technical help has remotely re started my box and ask me to re set network connection via settings menu. When this has worked it only does for me to view 1 episode. Then as others have highlighted the Netflix streaming freezes at 25% "load". Although the support staff have acknowledged that this is a known problem they do not have any info on what is being done & a resolution. I have called 150 more than 10 times! This is abysmal. I cynic in me suspects that Virgin may be blocking streamed video content from Netflix?? Dear VM come clean with your loyal customers. I am surprised no one had complained to OFCOM & Netflix. I await your response including resolution.
Thank you for following up on my issue. I have watched a couple of different programmes on Netflix today. The service has worked except for a minor hiccup once. Please keep this "issue" open. If I don't have any further problems in next few days I will report back to confirm. Yash