Hi, I have seen this post on this forum for almost a year now. I have been attempting to watch a 50 minute documentary on Netflix via my TiVo and I am now well over an hour and a half into the session however it constantly cuts off ever 5 minutes and says that I am not connected to the Internet. When I try to watch the footage from where I left off it loads to 25% and freezes. In this day of age and the amount of money that I spend per month I would appreciate being able to sit and watch Netflix without it cutting off every 5 minutes. Having read previous posts they ask for times etc of when this happens....it is constantly. No set times at all. Surely there is something a company the size of Virgin Media can do, if not please be up front and let me take my custom elsewhere.
Thank you for your reply. I have been taking a look into this for you, currently there is an issue on the network where high demand is occurring. This can cause buffering issues, cause programmes to not run fully and cut out.
This has been escalated to our network engineers to resolve as soon as possible. This will cause issues with other Apps as well as Netflix. Work like this can take some time in order to alleviate the high demand affecting the network. Our engineers will work to make the necessary improvements to resolve this.
Currently work is being carried out but may be up to July 16 before this is resolved. If by then the issue is not resolved or improved, please don't hesitate to give me a shout and request an update. The reference number for this is F003811266.
I'm sorry for the inconvenience caused during this time.
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