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SueGK22
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Message 11 of 15
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Re: Netflix constantly dropping out

After several days of quibbling with Virgin, they sent me out a new V6 box. Problem solved. And they didn't charge me for it.

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Coxyapple
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Message 12 of 15
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Re: Netflix constantly dropping out

Thanks - I'll try and muster up the energy to call and have the fight. I've tried all the suggestions so need something.
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SueGK22
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Message 13 of 15
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Re: Netflix constantly dropping out

Good luck!
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Message 14 of 15
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Re: Netflix constantly dropping out

Hi Coxyapple,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with Netflix.

 

I've run diagnostics on your equipment and I can see an issue with your signal levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to check it out for you.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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sheelavg
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Message 15 of 15
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Re: Netflix constantly dropping out

6 weeks later and the same problem is cropping up on my new V6 box. Clearly Virgin can figure out how to deal with streaming Netflix!

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