i am experiencing the same problem with Neflix that many others on this forum have complained of in that Neflix consistently buffers at 25%. Sometimes I can watch a programme for half an hour or so, at others it buffers immediately after loading. This problem has been happening for some months now. Prior to this I had no problem. Is there any way of solving this?
I only watch Netflix in the evenings so am only aware that sometimes the programme lasts for around 30 mins before it buffers. At other times it buffers after a few minutes viewing. All I know is that for the past few months I know that I cannot watch a programme all the way through. I have to wait for a period of time before loading again to resume viewing. On some occasions I have had to reload around 6 times to view one programme.
Thanks for getting back to us with this information.
What I would like to do next is to arrange for one of our engineers to take a look at the box so I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.