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Denski
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Netflix buffering

I'm having a constant issue with Netflix buffering at 25%. It's been happening for months and I'm at the end of my tether with it! I've turned TiVo on & off but still it happens. Can you please suggest an answer as i am missing Benedict Cumberbach here!!!!

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Forum Team (Retired) BenD_H
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Re: Netflix buffering

Hi Denski, 

 

Welcome to the Community and posting for the first time Smiley Happy

 

I'd really like to help here and I'm sorry to read about the Netflix not being what you wanted.

 

I was able to test the connection, the TV and broadband services in the home aren't working as they should be. Your upstream power levels would need to be adjusted.

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Get back to me when you can.
 
Ben
 

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Forum Team (Retired) BenD_H
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Message 2 of 41
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Re: Netflix buffering

Hi Denski, 

 

Welcome to the Community and posting for the first time Smiley Happy

 

I'd really like to help here and I'm sorry to read about the Netflix not being what you wanted.

 

I was able to test the connection, the TV and broadband services in the home aren't working as they should be. Your upstream power levels would need to be adjusted.

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Get back to me when you can.
 
Ben
 

Who's who? Find out more about our community members. Good folk to know


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LKnowles005
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Message 3 of 41
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Re: Netflix buffering

Hi

I am having exactly the same problem with Netflix constantly buffering at 25%. Please can you let me know what the fix was?

Thank you
Laura
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Denski
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Re: Netflix buffering

Hi Laura

 

We have an engineer coming out on Saturday to check our connection as there seems to be a problem.  I have to say that after posting on here Ben the forum advisor contacted me after running a test - all very efficient.

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LKnowles005
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Re: Netflix buffering

thank you very much
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jackaws
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Re: Netflix buffering

Hi,

Is it possible to send me the 'fix' via PM also. This buffering issue is driving me crazy.

Cheers,

Andy

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Maddy33
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Re: Netflix buffering

I have had the same problem for about 2 months now. Ive reset the Broadband router and followed all of the instructions online.

Im just about ready to cancel my account with you guys and move to SKY!

 

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Forum Team (Retired) BenD_H
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Re: Netflix buffering

Hi Jackaws, 

 

Thank you for your comment and sharing your experience in the Forum Smiley Happy

 

I'm sorry to read that you are having some problems with Netflix buffering at 25%. I've been testing the connection to the TV and i can see that the TiVo's signal levels are working well with nothing standing out currently. I would like to ask if this is being seen during specific times and also, is this buffering during specific shows?

 

Keep in touch and thank you.

 

Ben


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Gezza101
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Re: Netflix buffering

Are they paying for your Netflix subscription too

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jackaws
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Re: Netflix buffering

Hi Ben.

It makes no difference what I'm watching and when I'm watching it.

I have a 1TB box in the lounge (this has the issue). The 500gb box in another room has no problem whatsoever.

Any idea?
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