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Netflix ao1

Hi. I keep getting ao1 error code when I watch netflix. I've logged in on virgin website and tried the connection test which came back with ' sorry, something went wrong'.

Can somebody check if my service has a fault please.


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Re: Netflix ao1

Hi Rob,


Welcome to the forums Smiley Happy


I'm sorry to hear that your getting this error when using Netflix.  I'll be happy to help get this fixed for you.


How are things looking today?  If you're still getting this error on Netflix, let me know and I can help further.  


I have attempted to connect to your box remotely but I was unable to get a full reading.  Can you please confirm if the box is powered on?


Once confirmed I can check further.  

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