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lay_chris
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Netflix and virgin issue

Hi
When using Netflix, the service only works for ~10 mins then tries to reload, and gets stuck at 25% and is frozen there until an error comes up. It seems it's the virgin side thats stopping it!?
And when leaving Netflix and returning to Virgin there is an "unexpected problem. (C501)" error code. Have you got any idea what could be causing this?
Kind regards,
Chris
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rw004d1934
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Re: Netflix and virgin issue

I don't use Virgin equipment to watch Netflix but today I noticed a problem playing content on my Samsung TV. It seems as though it may be a Virgin DNS issue. Changing my DNS to Google's(8.8.8.8) fixed the error and Netflix now works fine.

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Re: Netflix and virgin issue

Hi lay_chris,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with Netflix.

 

I've run diagnostics on your equipment and I can see an issue with your downstream power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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