Menu
Reply
  • 1
  • 0
  • 0
Rebecca_York
Joining in
1,080 Views
Message 1 of 4
Flag for a moderator

Netflix and red button

My TiVo box is working fine, apart from Netflix. I press the red button and nothing happens-it doesn't even load.I have restarted, deleted and turned it off at the mains and back on again but still it doesn't work. Can anyone help?

 

 

 

 

 

0 Kudos
Reply
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
1,035 Views
Message 2 of 4
Flag for a moderator

Re: Netflix and red button

Hi Rebecca_York,

 

A warm welcome to the community Smiley Happy

 

I'm sorry to hear that the red button feature isn't working with Netflix.  I'll be happy to help out here.

 

I have taken a look at your box remotely and all looks fine with the signal and power levels.  There's no network issues either which is great to see.

 

I'd like to check a couple of other things with you if that;s ok?

 

* Will the red button work on other channels such as BBC?

* Can you access Netflix if you follow these steps: HOME > APPS & GAMES > ALL APPS > NETFLIX

 

If you can get back to me with the information, I can help further.

 

I look forward to hearing from you.

 

Collette. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 1
  • 0
  • 0
petepete04
Joining in
596 Views
Message 3 of 4
Flag for a moderator

Re: Netflix and red button

I'm wondering if there was ever a fix to this problem. I'm having the same issues with my V+ box and the red button not working.

I've spoken with tech guys tonight who told me that the problem was fixed and it would work. Still nothing.

The red button works with iplayer.
0 Kudos
Reply
  • 5.06K
  • 180
  • 309
Forum Team
Forum Team
556 Views
Message 4 of 4
Flag for a moderator

Re: Netflix and red button

Hello petepete04,

 

Thanks for posting in the community.

 

Before I can run further diagnostics I would just like to confirm a couple of details - 

 

  • What happens when you press the red button? (Are there any error messages)
  • What channels are you trying to use the red button?
  • Are you experiencing any other problems with the V+ except the red button feature?

 

Looking forward to hearing from you

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply