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Registered: ‎10-10-2010
Message 1 of 2 (54 Views)

Netflix and Iplayer buffering

[ Edited ]

Recently we have been experiencing buffering on both Netflix and the BBC iplayer app on TIVO, the issue doesn't exhibit on Samsung BD player connected through Virgin broadband.

Is this a fault with the settings on the box or a network issue?

I have tried to run the test on the webpage but it just gives me a sorry that isn't working right now message.

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Registered: ‎26-03-2012
Message 2 of 2 (10 Views)

Re: Netflix and Iplayer buffering

Hello billybeag,

 

Thanks for posting in the community.

 

When I check the signals to your Virgin box I can see there are some problems so what I would like to do is to arrange for one of our engineers to take a closer look.

 

I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
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