Menu
Reply
  • 1
  • 0
  • 0
showbiz15
Joining in
763 Views
Message 1 of 5
Flag for a moderator

Netflix and BBC IPlayer not working

Hi There,

I currently have a V6 box. I am currently undergoing issues accessing my BBC Iplayer and Netflix through the V6 box.

When I try to access on demand programmes from iplayer I get a Black screen. The sound still comes from the programme.

When I try to access programmes on Netflix (when I search for programmes using the search function and it brings up the link to Netflix) it says that there is a problem accessing the programme / movie.

It should be noted that when I have the problems with both of he above mentioned and I try to get back onto the TV the screen goes black (I can still see the menu)

Also, I have working access to BBC Iplayer and Netflix through my smart TV.

Hopefully someone can advise on how to
Fix this issue.

Thanks
0 Kudos
Reply
  • 8
  • 0
  • 0
GB1974
Joining in
714 Views
Message 2 of 5
Flag for a moderator

Re: Netflix and BBC IPlayer not working

I have the exact same BBC Iplayer issue with my v6 box.
0 Kudos
Reply
  • 6.86K
  • 218
  • 511
Forum Team
Forum Team
669 Views
Message 3 of 5
Flag for a moderator

Re: Netflix and BBC IPlayer not working

Hi showbiz15 and GB1974,

Welcome to the Community Forum and thanks for your posts. I'm sorry to hear that you are experiencing a problem when accessing the BBC iPlayer or Netflix app on your V6 box. Has this been sorted for you? 

If you are still having an issue with this, I'll need to take more information in order to find out what's causing this problem. Please let me know the following:

  • Are you using a 4K TV?
  • Is the connection from the V6 direct into your TV?
  • If using an amp, please try the connection direct from the V6 box to the TV. Does this resolve the issue?
  • Are you getting an error code on screen when this happens?
  • Is your Hub set to modem mode?

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 8
  • 0
  • 0
GB1974
Joining in
664 Views
Message 4 of 5
Flag for a moderator

Re: Netflix and BBC IPlayer not working

Q1. Yes
Q2. Yes
Q3. Only connected to amp via optical for sound only.
Q4. No error on BBC iplayer. Error on Netflix and a pink screen sometimes
Q.5 No

I now have an engineer visit this Friday to look at the issue

Thanks
0 Kudos
Reply
  • 6.86K
  • 218
  • 511
Forum Team
Forum Team
662 Views
Message 5 of 5
Flag for a moderator

Re: Netflix and BBC IPlayer not working

Hi GB1974,

Thanks for getting back to me. Please let us know how the engineer appointment goes for your on Friday.

 

Many thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply