Thanks for taking the time to post on the Community Forum. I'm sorry to hear that you are experiencing a problem with the Netflix subtitles being out of sync.
I've been able to run tests to your TiVo® and can see a problem that will be affecting your service, so I'll need to take more information from you to arrange an engineer. I'll pop a private message over to you now for those details, just check the envelope icon at the top right of this screen.
Virgin Media Forum Team
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