Have you got any audio equipment connected? If so, does the same happen when it's disconnected?
If you don't have any audio equipment connected, it's worth trying out the Audio settings within the TiVo® box. Follow these steps:
HOME > HELP & SETTINGS > SETTINGS > SETTINGS > AUDIO > DOLBY DIGITAL > CHANGE FROM 'DOLBY DIGITAL' TO 'DOLBY DIGITAL TO PCM'
See if this helps.
If it doesn't, let me know and I can carry out further checks. Keep me posted
I also have noticed this problem occuring for months now, usually once or twice within a program I am watching on Netflix (always happened during the title sequence of Bloodline, for example). I havent tried your "solution" because it is not a solution and does not address the problem; its a workaround that downgrades to an inferior sound
I have exactly the same issue. It appears to be a unique problem with TiVo and Netflix, with audio through a surround system. This happens throughout making a murdering series, for example. I can use Netflix on the TV through Apple TV, ChromeCast etc and no problem with my audio - only TiVo is there an issue. Any news on this?
Exactly the same problem here.... however I've only encountered it on "Making A Murderer", "Breaking Bad" in 5.1 is fine and all Stereo content is fine as are all other Virgin Channels and all other sound sources like DVD/Bluray so it's not my Amp and not my Tivo Box, Definitely a Tivo/HDMI/Netflix 5.1 combination problem.... also whilst I'm here and on the subject of Tivo Netflix , why does it take so long to log into it ??? on my phone I can be watching Netflix in a matter of seconds... on Tivo it takes ages
Yup, same here. Making a Murderer is unwatchable via the Netflix Tivo app. The sound drops out constantly. It only happens with this app so I know it's not the equipment that's at fault. Virgin media customer services told me to try via a laptop or Chromecast and I've now got the laptop connected to the TV but it's a messy workaround that shouldn't be necessary. I've been told this has been passed to their engineers but don't hold out match hope to be honest. Anyone??
I'll also throw my hand up in the air and say i've noticed this issue when watching Netflix on my Tivo box. Co-incidentally whilst watching 'Making a Murderer' although to be fair that's all i've really watched on Netflix recently.
Changing the audio format setting makes no difference, and the issue is not present when watching other channels on my Tivo. Also, watching the same episode on Netflix on my laptop is fine.
To be honest it sounds like a small bug, but it would be nice if it was acknowledged rather than ignored!
Does it affect the viewing experience? Absolutely yes. If this was happening on a normal channel there would be uproar! And as this is a 'feature' of the Virgin Media Tivo service it should be fixed...
Unless this is going to be another 'Youtube' type situation...