I have a new Netflix account that works fine on laptop, phone etc. When I try and log in through my TiVo box I keep getting yhe message "the logon information you entered does not match an account in our records". I have done this three of four times with others checking I am entering log on details correctly. What am I doing wrong?
This is a strange one! I've not heard of this before and just tried my Netflix log in on the TiVo in the office and it's working fine.
Would you be able to change your Netflix password to something that's easy to enter on the TiVo remote, just temporarily so we can check to make sure that we're not entering it slightly wrong! Also, are you able to access any of the On Demand content on the set top box?
Hi, I've just signed up to say I have had the same issue - I recently changed my Netflix password on another device, and next time I tried to log in to my Tivo box, Netflix asked me to enter my password. I tried the new and old passwords, none of them work and I get the same message the user above describes. I have double checked by logging in on other devices and all work fine, so the issue must be with the Tivo box. Any advice appreciated, thank you.
Thank you for your message and welcome to the Community
I've seen this on other devices and would like to ask you to have a little read here from one of our users, let me know how you get on:-
"press home button on TiVo remote, Select help and settings, select system info, select Netflix account information, then select sign out of Netflix account, it tells you to confirm by pressing down thumb 3 times and last channel..... Once confirmed you can press home button again go to search and discover and select Netflix, you will be asked to sign in again, use the same details as you would on tablet or computer and hopefully if like my issue it will all work for you"
You can find this here also if you want to glance over